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MODEL JOB DESCRIPTIONS FOR INFORMATION
TECHNOLOGY. ISBN 0-927-160-19-6. 1999-2002. Price: $99.00. You can
also purchase any individual job description on the list below for $3.95 each
($15 min. order). They will be sent to you by email. Click the email button to
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Regardless of the size or complexity of
a business, good job descriptions produce important benefits. In the 1990s, job
descriptions became more important than ever. One factor was the Americans with
Disabilities Act (ADA). Under the ADA, job descriptions take on new
significance. Well written job descriptions help prospective and current
employees better understand the expectations of the job. Supervisors have
additional guidelines to hire, promote, and supervise for maximum effectiveness.
Human resource professionals have the information to better recruit, examine,
and select qualified candidates for positions.
The underlying premise of the employment section (Title I) of the ADA is that
people with disabilities who are able to work should have opportunities to do
so. Unless doing so would pose an undue hardship, employers must make reasonable
accommodations to assure that these opportunities exist. Under the ADA, job
descriptions, particularly the lists of duties and responsibilities, take on new
significance. In the event of an ADA challenge, employers must be able to show
that employment decisions are based solely on the applicant's ability to perform
the essential functions of the job, with or without reasonable accommodation.
Related to the essential functions or duties are the physical demands of the job
duties, and the work environment in which the duties are performed. Although not
specifically required by the ADA, a properly developed job description, prepared
before advertising and interviewing, can be used as evidence of the essential
functions which must be performed by the employee. Employers should be careful
to accurately describe all essential job functions in the job description.
Further nonessential or peripheral duties can also be listed, although they
should be clearly distinguished from the essential duties.
The Model Job Descriptions For Information Technology are pre-written job
descriptions which serve all of the purposes described herein. Of course, the
specific "essential duties and responsibilities" of your positions, as
well as the other elements of the job description, will vary from the models.
Each of the model job descriptions should be thoroughly analyzed and changed as
needed to assure that they fit the unique job elements of your comparable
position, and the circumstances and requirements of your company.
The job descriptions and ADA information on the disks are available in an IBM
compatible word processing format (available in Microsoft Word or Corel
Wordperfect formats). Also included with the disks is a 3-ring binder with many
pages of helpful information, including instructions, the complete list of job
description titles and file names, LGI-SRM's "Guide to Writing Job
Descriptions", an ADA sensitive Job Analysis Questionnaire, Guidelines for
ADA Title I compliance, a sample application attachment form entitled
"Special Notice To Applicants With Disabilities", an "Overview to
ADA Title I Employment Provisions", and telephone numbers for Federal ADA
technical assistance. This material is also available on the disk.
The complete set of job descriptions by job title (in alphabetical order)
Chief Information Officer
Computer Aided Design Manager
Computer Aided Design Operator
Computer Equipment-Network Analyst
Computer Operations Assistant Manager
Computer Operator I
Computer Operator II
Computer Operator III
Computer Programming Supervisor
Customer Service Coordinator
Data Center Administrator
Data Center Production Services Manager
Data Communications Specialist
Data Entry Clerk
Data Entry Supervisor
Data Processing Manager
Data Security Administrator
Director of Information Technology
Director Technical Services
Forms & Graphics Specialist
Hardware Installation Supervisor
Hardware Installation Technician
Help Desk Operator
Help Desk Supervisor
IT Deployment Manager
IT Disaster Recovery Coordinator
IT Infrastructure Manager
IT Management and Control Supervisor
IT Planning Manager
LAN Applications Support Technician
Management Information Services (MIS) Manager
Management Information Services Manager
Network Services Administrator
Operations Analyst I
Operations Analyst II
Personal Computer Specialist
Point of Sale (POS) Supervisor
Point of Sale (POS) Technician
Production Control Specialist
Production Control Supervisor
Project Manager - Network Services
Project Manager - Systems
Project Manager - Transaction Processing
Quality Measurement Specialist
Senior Systems Programmer
Software Engineering Manager
Systems Analyst I
Systems Analyst II
Systems and Programming Manager
Systems Support Specialist
Technical Systems Specialist
Telecommunication Services Manager
Word Processing Operator
Word Processing Supervisor
The following is a sample of one of the job descriptions on the disks. All of
the descriptions folow a similar format:
Class Title: Director of Information Technology
Job Code Number:
FLSA Status: Exempt
Performs a variety of complex technical, administrative, and supervisory work in
the development, installation and maintenance of information technology systems.
Works under the general direction of the (Insert title of immediate supervisor).
Exercises supervision over all (list title of employees directly supervised),
and other department staff, either directly or through subordinate supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages and supervises assigned operations to achieve goals within available
resources; plans and organizes workloads and staff assignments; trains,
motivates and evaluates assigned staff; reviews progress and directs changes as
Provides leadership and direction in the development of short and long range
plans; gathers, interprets, and prepares data for studies, reports and
recommendations; coordinates department activities with other departments and
agencies as needed.
Provides professional advice to supervisors; makes presentations to supervisors,
boards, focus groups and the general public.
Communicates official agency information technology plans, policies and
procedures to staff, vendors, customers and the general public.
Assures that assigned areas of responsibility are performed within budget;
performs cost control activities; monitors revenues and expenditures in assigned
area to assure sound fiscal control; prepares annual budget requests; assures
effective and efficient use of budgeted funds, personnel, materials, facilities,
Determines work procedures, prepares work schedules, and expedites workflow;
studies and standardizes procedures to improve efficiency and effectiveness of
Issues written and oral instructions; assigns duties and examines work for
exactness, neatness, and conformance to policies and procedures.
Maintains harmony among workers and resolves grievances.
Performs or assists subordinates in performing duties; adjusts errors and
Prepares a variety of studies, reports and related information for
Consults with management to determine information requirements of departments to
determine boundaries and priorities of data processing and office automation
projects, and to discuss system needs.
Confers with senior staff involved with proposed projects to insure cooperation
and further define nature of project.
Prepares project feasibility studies; establishes work standards.
Prepares progress reports to inform management of project status and deviation
Coordinates with management staff, support staff, technical personnel, or
vendors to solve problems, as required.
Revises computer operating schedule to introduce new program testing and
Reviews reports of computer and peripheral equipment production, malfunction,
and maintenance to ascertain costs and plan operating changes.
Defines system, data base and security requirements for information technology
Supervises the analysis, design, programming and administration of information
Prepares, solicits and reviews proposals for hardware and software solutions;
assists staff to diagnose and solve computer equipment problems.
Participates in technical projects such as writing equipment specifications or
developing computer programs for specified applications.
Plans and implements organization-wide information systems, services, and
network facilities, including local area networks, wide area networks and
Analyzes and implements computer technology systems, support of staff utilizing
these systems, and creation of annual and long-range computer technology plans.
Supervises and directs the development and maintenance of the agency's
world-wide web site and related internet and intranet sites and services.
Directs the implementation and maintenance of organization-wide data and voice
Assists in training staff in the use of computer hardware and software.
Represents the organization at various conferences and meetings.
Serves as a member of various employee committees and task forces.
DESIRED MINIMUM QUALIFICATIONS
Education and Experience:
(A) Graduation from an accredited four-year college or university with a degree
in information technology, management information services, computer science or
a closely related field; and
(B) Five (5) years of progressively responsible related experience, including
two (2) years experience in a supervisory capacity; or
(C) Any equivalent combination of education and experience.
Necessary Knowledge, Skills and Abilities:
(A) Extensive knowledge of information technology; considerable knowledge of
data and voice communication systems; considerable knowledge of modern
electronic data processing theory, principles, and practices; considerable
knowledge of management information systems; considerable knowledge of office
automation and computerized financial applications; considerable knowledge of
local area networks (LAN); working knowledge of ___________ (e.g. RPG)
programming, personal computers, automated telephone response systems and HTE
applications; working knowledge of client/server network protocols and
(B) Skill in operating the listed tools and equipment;
(C) Ability to prepare and analyze complex reports; ability to maintain
efficient and effective automated systems; ability to develop simple software
programs; ability to install and troubleshoot PC systems; ability to effectively
supervise staff; ability to establish and maintain effective working
relationships with employees and company officials; ability to communicate
effective orally and in writing.
(List any special requirements required by local or corporate policy or
TOOLS AND EQUIPMENT USED
Personal computers, Client Server, LAN, mainframe computer system; 10-key
calculator; phone; copy machine; fax machine.
The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
While performing the duties of this job, the employee is frequently required to
sit and talk or hear, use hands to finger, handle, or feel objects, tools, or
controls; and reach with hands and arms. The employee is occasionally required
The employee must occasionally lift and/or move up to 25 pounds. Specific vision
abilities required by this job include close vision and the ability to adjust
The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
The noise level in the work environment is usually quiet.
Formal application, rating of education and experience; oral interview and
reference check; job related tests may be required.
The duties listed above are intended only as illustrations of the various types
of work that may be performed. The omission of specific statements of duties
does not exclude them from the position if the work is similar, related, or a
logical assignment to the position.
The job description does not constitute an employment agreement between the
employer and employee and is subject to change by the employer as the needs of
the employer and requirements of the job change.